Office Administrator

Looking for a rewarding career and not just a job? Are you looking to expand your horizons? Why not apply for our Office Administrator position? 

We are looking for an Administration Professional who wants more than just an office job.

At McInnis & Holloway Funeral Homes, we believe in making a meaningful difference. This is not your typical administration role — it’s an opportunity to give back to the community in a deeply rewarding way. As part of our team, you will provide compassionate, professional support to families during one of the most important times in their lives.  👉 Watch this short video to see how your experience may already align. 

What You’ll Do: 

• Receive “First Call” information and assist in arranging the details of different cultures’ death process
• Ensure that the required and official documents of a death are correct (names and dates confirmed) and are filed correctly. These may include Form 4s, Funeral Director Statements of Death, Death Certificates, Burial Permits, Registrations, Medicals, and other government documents
• Assist with the details of identifications and visitations, which may include contact with a decedent, and confirming handling of personal effects, as well as any other requests from families
• Contact hospitals and the Medical Examiner’s Office to confirm that the decedent can be transferred into the care of McInnis & Holloway
• Prepare obituaries and cost estimates for newspaper submissions and distribute to newspapers
• Create document files that capture all details of individual services and costs
• Enter additional costs as required to planner, case notes, and financial contracts
• Answer telephone calls and in-person inquiries from families
• Receive and distribute internal and external mail and shipments and process outgoing mail and shipments
• Complete general office duties such as ordering office supplies, filing, copying, booking meeting rooms, payment processing, etc.

What You Bring: 

• 5-Star Customer Service mindset
• Comfort working around, and occasionally being in contact with, decedents
• Strong administration and customer service skills and a strong knowledge of Microsoft Office and Google Suite
• Strong keyboarding skills with a defined ability to touch-type, with high words-per-minute (not looking at the keyboard)
• Excellent communication skills, both oral and written
• Extremely high ability to multitask and the ability to pivot between tasks with ease
• Highly developed attention to detail with strong proof-reading skills
• Sensitivity to cultural practices
• Able to work independently and as part of a team
• Able to travel throughout Calgary to work at various McInnis & Holloway locations
• Able to provide a recent, clear background check (Security Clearance) 
• Available to work any day of the week, including weekends, and to work past scheduled hours as required to meet the needs of the business

 We Offer: 

• Starting wage of $24/hr.
• 37.5-hour week with every second weekend off
• Participation in the company quarterly bonus plan - up to 10% of base earnings after 6-months
• Amazing health and dental benefits after 3-months
• KUDOS recognition & rewards program
• Start accumulating paid vacation days from the first day of employment
• RRSP program with $1,000 and $1,500 company contributions
• Company-provided uniforms including footwear 
• Opportunities for professional growth and development 
• Company events
• A warm, welcoming, positive company culture

We are a family-owned company with over 120 years of service in Calgary, operating in 10 locations and employing more than 130 dedicated individuals. Our Office Administrators play a vital role in creating a respectful, calm, and caring experience for those we are privileged to serve. 

If you bring exceptional customer service skills and want to be part of a team that values purpose and people, we’d love to hear from you.

Please visit our careers page to see more job opportunities.