Front of House Supervisor

Title: Front of House Supervisor

Location: The Safe Cafe

Compensation: $24.00 - 28.00/hr

Start Date: immediately upon selection

Hours: 7:00 a.m. – 4:00 p.m., Monday to Friday (flexibility required; 3-month probation and review)

Good Food. Real People. Shared Purpose.

Do you believe great service starts with great connection? Are you passionate about leading people, building community through hospitality, and making sure customers feel welcome the moment they walk through the door? Do you thrive in environments where teamwork, communication, and consistency truly matter?

If that sounds like you, we’d love to meet you.

The Front of House Supervisor plays a key leadership role at The Safe Cafe & Catering, a Street Culture Project social enterprise. This position oversees daily cafe operations, supports barista teams, ensures excellent customer service, and maintains a warm, inclusive environment where both staff and guests feel valued.

What You’ll Do

• Lead daily front-of-house café operations and support staff during all shifts
• Provide guidance, coaching, and performance support to Sr. Baristas, Baristas, Jr. Baristas, and Work Skills participants.
• Ensure high-quality customer service and maintain a welcoming, trauma-informed environment.
• Create daily social media content for The Safe Cafe’s platforms, promoting menu items, events, and community engagement.
• Handle customer feedback and resolve concerns respectfully.
• Coordinate staffing schedules and ensure appropriate coverage.
• Support onboarding, training, and ongoing skill development.
• Maintain FOH inventory levels, ordering supplies as needed.
• Oversee cash-outs, POS accuracy, and daily reconciliation.
• Uphold all food safety, hygiene, and WHMIS standards.
• Collaborate with BOH/kitchen teams to ensure smooth service delivery.
  
  

What You Bring

We’re looking for someone who can show up with compassion, consistency, and curiosity.

• Experience leading in a café, restaurant, or hospitality environment
• Strong customer service and team leadership skills.
• Ability to train, mentor, and support staff in a fast-paced setting.
• Experience with inventory, cash handling, and POS systems.
• Calm, professional approach to conflict or customer concerns.
• Ability to maintain high standards of cleanliness and organization.
• Alignment with SCP’s core approaches: Trauma-Informed, Youth-Centered, Harm Reduction, and Nurtured Heart.
  
  

Additional Requirements

• Food Safe Level 1 and WHMIS (or willingness to obtain)
• Valid SK Driver’s License with clean abstract
• Criminal Record Check with Vulnerable Sector clearance (or willingness to obtain)
  
  

Why Work With Us?

At Street Culture Project, we believe every cup of coffee can make a difference. The Safe Cafe creates community, builds confidence, and offers meaningful skill-building opportunities—both for our staff and our youth.

You’ll find:

• A supportive, inclusive, and trauma-informed team.
• Competitive wages, benefits, and RRSP matching.
• Opportunities to grow your leadership and craft.

SCP is committed to reflecting the diversity of the community we serve and fully supports inclusivity in the workplace. We strongly encourage Indigenous applicants and individuals from equity-seeking groups to apply.

Sound like a fit?
Apply Now

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