front of house
ob Class: Non-Exempt Type: Hourly Range of Pay: $7.50-$12
The Front of House Position at Tropical Grille is responsible for providing fast and friendly service to our guests while ensuring order accuracy and food quality.
o Responsible for greeting customers and providing excellent customer service
o Responsible for maintaining friendly/positive attitude
o Responsible for thorough menu knowledge
o Responsible for accurate order taking and cash handling
o Responsible for preparing food accurately and maintaining food quality, consistency, and freshness
o Responsible for proper food portioning with use of designated utensils
o Responsible for checking all orders for accuracy and bagging to go orders
o Responsible for stocking and cleaning assigned stations, as well as bathrooms, dining room, and lobby
o Responsible for maintaining and cleaning equipment
o Responsible for setting up dining room, line, and drive thru areas before open
o Responsible for closing dining room, line, and drive thru areas, including following proper procedures for cooling hot foods for use the next day
Environment
o Setup and maintain sanitation buckets
o Responsible for maintaining time and temperature logs
o Fully clean and sanitize workstation, dining room, and restrooms as appropriate
Policy Adherence
o FOH position is responsible for adherence to all guidelines and procedures set forth by Tropical Grille, including but not limited to:
§ Adherence to DHEC and Tropical Grille rules and regulations
§ Adherence to Tropical Grille Recipes
§ Communicating with management if help is needed
§ Ensure proper rotation and labeling of food, FIFO
§ Any additional tasks assigned or asked by them of management
Skills and Competencies
o Sense Urgency and Speed
o Muti-tasking skills
o Organization
o Menu Knowledge
o Attention to Detail
o Ability to upsell
o Ability to stand for long periods of time and lift 15-20lbs