Front End Supervisor

Location: McKenzie Corner, 1286 McKenzie Ave., Victoria, BC V8P 5P2

THE ROLE

You will be responsible for assisting the Front End Management Team in overseeing aspects of daily department operations, including delegating tasks, training and developing employees, providing exemplary customer service, modeling and enforcing store policies, reconciling daily cash deposits, and maintaining a clean and appealing storefront. Our ideal candidate will thrive in a busy customer-facing retail environment and be passionate about providing excellent customer service.

• Supervise 8-12 cashiers daily in a fast-paced, high-volume environment.
• Assist the Front End Management Team in motivating, training, and developing staff
• Support cashiers in providing an exemplary customer experience.
• Lead by example to uphold all company policies and procedures.
• Accurately perform daily cash reconciliation duties according to store procedures
• Ensure optimum daily staffing levels to meet operational requirements.
• Communicate effectively in a bring-forward manner with Management and HR
• Provide exceptional customer service in all situations, including returns and concerns.
• Efficiently and accurately process cash, debit, and credit transactions.

WHO WE ARE

The Root Cellar Village Green Grocer is your fresh & innovative destination market for extraordinary food experiences.

Growing up in British Columbia, the family Root Cellar was a place in our homes where we could always find good quality, garden-grown, fresh & preserved foods.  Our family-owned market operates with a local focus, always buying from as close to home as possible to provide the communities of Victoria with the same.

We are more than your average grocery store, and it is our aim for our team’s experience here to be anything but average too. We’re a family business, and we’re selective about who joins us. Our bottom line is that we care a lot… about the products we offer, our customers, and our Root Cellar family. You can feel the care put into action when you step through our doors, Team Members and Customers alike.

WHAT YOU BRING TO THE TABLE

• A passion for retail and customer service
• At least 1 year of supervisory experience, preferably in a retail environment
• The ability to multi-task and work efficiently in a high-volume environment
• A desire to work as a team and motivate those around you.
• The ability to navigate sensitive customer situations respectfully.
• Availability including mornings, evening, and weekends.
• The ability to stand for extended periods of time and lift up to 50lbs.
• A passion for great local food!

THE DETAILS

 This is a Part Time position, and we offer competitive wages, a Culture of Teamwork, Collaboration & Continuous Learning.

Please submit your resume if you want to apply for this career opportunity.

We look forward to meeting you!

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