Front Desk Supervisor at DoubleTree by Hitlon Biloxi

Job Brief

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. Experience with Hilton and The PEP operating system is a plus.

The ideal candidate should have at least 3 years previous experience in hotel front desk operations, at least 1 year in supervisory or leadership roles, and a flexible schedule to cover shifts as needed (including Night Audit).

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Responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Conduct regular performance reviews for front desk team members
• Implement and enforce hotel policies and procedures to maintain a high standard of service
• Contribute to a positive and collaborative team environment

Requirements and Skills

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed
• Bachelor’s degree in Hospitality Management or a related field is a plus