Front Desk Speciaist

·         The Front Desk Specialist answers the Front Desk Supervisory.

Job Purpose:

The Front Desk Specialist assists guests specifically with their arrival and departure experience and anything related to completing such tasks. As all team member at La Colombe d’Or, the Front Desk specialist will anticipate guests’ needs and assist throughout their stay as needed to ensure they enjoy a memorable stay.

Job Responsibilities:

·         Warmly interact with all guests using guest name, including in public areas and while completing guest requests and tasks, provide an immediate sense of luxury, and comfort throughout guest stay in all hotel areas.

·         Efficiently check-in and check-out guests, handling payments, applying credits, and accurately using the Property Management System.

·         Provide guests with any information they need to enjoy their stay.

·         Handle guest inquiries, requests, and special arrangements with a keen attention to detail, accurately, with care and in a timely manner.

·         Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

·         Promote and upsell hotel services, amenities, and packages to enhance the guest experience.

·         Maintain the front desk area's cleanliness and organization to reflect our luxury standards.

·         Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.

·         Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.

·         Uphold security and privacy standards to ensure guest safety and confidentiality.

·         Foster a friendly, professional, and luxury-oriented atmosphere for guests.

·        Maintain a safe and secure environment for customers and employees while providing general safety duties. 

·        Has a full understanding of emergencies procedure, safety and critical thinking.

·         Promoting safety by being alert to observe, correct and report any hazards immediately and in a timely manner.

·         Answer phones and place reservations.

·         Other duties on an as needed.

·        Always stay productive.

Job Skills:

·         Handling objects, products, and computer equipment.

·         Basic computer skills to operate various property management and reservations systems, etc.

·         Being passionate about people and service.

·         Strong communication skills essential when interacting with guests and employees.

·         Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.

·         Problem-solving, reasoning, motivating, and training abilities are often used.

·         Have the ability to work a flexible schedule on weekends and/or holidays.

Minimum Qualifications:

·         Must have a minimum of 6 months’ experience in customer service, preferably in high-end environments.

·         Basic understanding and familiarity using computers.

·         Ability to speak and communicate clearly.

·         Friendly and genuine disposition.

·         Physical ability to stand or walk for long periods of time.

Benefits:

·         Health Insurance*

·         Dental Insurance*

·         Vision Insurance*

·         Supplemental Life and Disability Insurance*

·         Paid Time Off (PTO)

·         Employee Discounts

·         Professional Development Assistance

·         Employee Meal

·         Uniforms

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