Front Desk Registrar & Call Operator

Domangue Neurology/ Neuroscience and Pain Institute/ Dr. Chad Domangue

Location: 19065 Dr. John Lambert Drive, Suite 2000A, Hammond

Monday-Friday (40 hours per week)

Benefits available: 401K, medical insurance, dental/vision, disability, life insurance, paid time off, etc.

Essential Duties and Responsibilities:

Ø Greet patients in a prompt and pleasant manner

Ø  Able to handle heavy phone volumes, ensures that callers are transferred to the appropriate department and/or person. Answers calls in a timely manner; identifies department and self when answering the telephone. Able to handle all codes and stat calls proficiently.

Ø  Register patients according to established protocols and verify patient’s ID at each visit

Ø  Verifies that patient demographic information is accurate and ensures that insurance cards, consents and other admission documents are complete and in order.

Ø  Ability to explain required forms to the patient in detail (i.e.: Authorization for Treatment, Advanced Beneficiary Notice (ABN), Medicare Secondary Payer (MSP) questionnaire). Obtains required signatures as needed.

Ø  As part of the pre-registration process, contacts patient to verify demographic information, insurance information, and MSP questionnaire.

Ø  Informs patients of estimated balance due and collects monies due at time of service.

Ø  Balances daily receipts list to cash, checks, and credit card payments received at the end of each day.

Ø  Inform patients of medical office procedures and policy

Ø  Schedule patient appointments and procedures

Ø  Verify patient benefits, collect co-pays and payments

Ø  Post payments and produces receipts

Ø  Calls insurance carriers and patients for follow-up information to complete registration as needed

Ø  Scans records into patient encounters

Ø  Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.