Front Desk Receptionist

This is a Full-Time position in the Glen Burnie location that will also support our and maple lawn location, as needed. 

Hours: Monday-Friday between 8-6pm; Saturday Rotations...with flexibility to cover other locations as necessary

Position Summary

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

1.       Customer Service Skills and Professionalism

• Greets patients right away in a courteous, friendly and professional manner.
• Answers incoming calls promptly and courteously, identifying self and company.
• Identifies when necessary placing calls to referring physicians for patients needing assistance and takes action to ensure patient can be seen in our facility same day (i.e. obtaining blood work, verbal referrals or any other necessary documentation).             

2.    Communications and Scheduling

• Displays strong communication and accuracy skills.
• Schedules and registers the patients without delay. 
• Understands and uses the RIS scheduling system correctly.   
• Is responsive and communicates appropriate preparation instructions; answering all patient questions – using binder and desk references when necessary.                 

3.    Patient Registration and Processing

• Collects, scans and copies the necessary documentation from patients and understands patient process from check in to end of exam.               

4. Records and Maintenance

·        Ensures finalized reports are appropriately forwarded in a timely fashion when requested.

·        Patient files are complete and accurate with all necessary documentation before it is sent to billing.            

5. Policies and Procedures

·        Follows all HIPPA policies and procedures in regards to patient confidentiality and privacy.   

Minimum Qualifications (Knowledge, Skills, and Abilities)

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus

About Us

Our mission is to provide the highest quality medical imaging available, delivering unparalleled, uncompromising service to our patients, our referring doctors, and our community.

Our Practice is an equal opportunity employer and highly encourages applicants from all walks of life. All employment decisions are based on business needs, job requirements and individual qualifications without regard to actual or perceived race, color, sex, pregnancy, sexual orientation, gender identity or expression, age, national origin, political affiliation or belief, religion, disability, uniformed service, marital status or any other status protected by law.