Front Desk Manager- The Great George

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it’s all about the people!

The Great George

As Atlantic Canada’s Premiere Experiential Hotel, our purpose is to create a sought-after experience designed around the comfort and satisfaction of all the senses. We pride ourselves in offering the highest level of guest service and attention to detail. The Great George allows an intimate escape from city life with personalized services and engaging hospitality.

As Front Desk Manager, You Will

• Oversee the day-to-day operations of the front desk. Including scheduling, staff relations, including dealing with staff conflict or issues, dealing with guest issues or complaints
• Provide support, guidance, mentorship, coaching to front desk team
• Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service
• Update and maintain Corporate and VIP guest profiles, contact information, rates, preferences, etc.
• Establish and implement weekly checklists for maintaining cleanliness of front desk, lobby, kitchen areas to ensure meeting spaces meet hotel standards
• Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct staff in details of work. Observe performance and encourage improvement
• Anticipate guests needs, respond promptly to, and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Provide excellent service consistent with property's core service standards and attributes.
• Develop relationships with clients, return guests, group contacts, etc. to provide maximum personalized guest service.
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
• Perform any other job-related duties as assigned and required

Who You Are

• Positive and outgoing personality
  
• Love for building strong relationships with team members, our guests and the community
• Excellent oral communication
• Effective interpersonal skills

What You Bring

• Front desk experience in a Hotel environment
• Working knowledge of Microsoft Office, Internet, and Point of Sales systems
• Strong organizational skills and the ability to work with competing priorities and deadlines
• Ability to work with minimal supervision while establishing and achieving daily and weekly goals
• Ability to maintain confidentiality of guest information and pertinent hotel data
• Our Front Desk staff will work a variety of shifts, including days, evenings and weekends as needed

What We Offer

• Competitive wages
• MHG Wellness & Fitness Programs
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services

Please visit our careers page to see more job opportunities.