Front Desk Manager- Home2 Garden Grove

Job Title: Front Desk Manager

Location: Limited-Service Hotel

Company: Garden Grove Hotel LLC

Reports To: General Manager and Assistant General Manager

Job Summary:

As the Front Desk Manager at our limited-service hotel, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and managing a team of front desk associates. You will play a crucial role in maintaining the hotel's standards of service, efficiency, and hospitality.

Key Responsibilities:

Guest Services: Ensure a warm and welcoming environment for guests during check-in and check-out processes. Address guest inquiries, concerns, and complaints promptly and professionally.

Team Management: Recruit, train, and supervise front desk staff, providing ongoing coaching and performance evaluations to enhance team effectiveness and guest satisfaction.

Operational Oversight: Manage daily front desk operations, including room assignments, reservations, and billing processes. Ensure compliance with hotel policies and procedures.

Financial Management: Assist in managing the front desk budget, including monitoring cash handling, daily revenue reports, and ensuring accurate financial transactions.

Communication: Collaborate with other hotel departments, including housekeeping and maintenance, to ensure seamless operations and guest satisfaction.

Inventory Management: Oversee the inventory of supplies and materials needed for front desk operations, ensuring adequate stock levels are maintained.

Guest Relations: Develop and implement strategies to enhance guest loyalty and satisfaction, including special promotions and personalized guest experiences.

Problem Solving: Address and resolve any issues that arise with guests or staff in a timely and effective manner.

Reporting: Prepare and present reports on front desk operations, guest feedback, and team performance to upper management.

Schedules: Create front desk schedules for 2 weeks in advance , cover shifts in case of call offs.

Qualifications:

- High school diploma or equivalent; a degree in hospitality management or related field preferred.

- Previous experience in hotel front desk operations, with at least 2 years in a supervisory role.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proficient in hotel management software and Microsoft Office Suite.

- Ability to work flexible hours, including weekends and holidays.

Benefits:

- Competitive salary

- Health, dental, and vision insurance

- Paid time off

- Employee discounts on hotel stays

- Opportunities for professional development and career advancement