Front Desk Manager

Job description – Front Desk Manager

Overview

The Avery is a true boutique hotel located in the heart of downtown Boise. We pride ourselves on offering a refined, welcoming experience and going above and beyond to curate truly memorable moments for every guest who walks through our doors. Blending elegance, comfort, and exceptional service, The Avery is a place where hospitality is not just a job, it’s a passion.

As a Front Desk Services Supervisor, you will lead by example, setting the tone for positivity, helpfulness, and genuine care for our guests and employees alike. You will welcome guests with warmth and professionalism, set the tone for their stay, and ensure every interaction reflects our high standards of service. This role is ideal for someone who appreciates the finer aspects of hospitality, loves creating special moments for guests, and thrives in a detail-oriented environment.

If you love the spirit of hospitality and are inspired by helping others feel seen, celebrated, and cared for, we would love to meet you.

Responsibilities

•         Provide support and training to front desk agent
•           Curate personalized guest experiences
• Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out processes.
• Answer phone calls promptly, providing information about hotel services and responding to guest inquiries.
• Manage reservations using front desk software and maintain accurate records of guest information.
• Address guest concerns or complaints with professionalism, ensuring a positive experience.
• Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Uphold high standards of cleanliness and organization at the front desk area.
• Assist in managing billing processes and ensure accurate transactions.

Requirements

• Previous experience in a front desk or guest services role within the hospitality industry is required.
• Previous experience in a management or supervisory role required.
• Proficiency in phone systems and excellent phone etiquette is essential.
• Strong guest relations skills with the ability to handle difficult situations calmly and effectively.
• Knowledge of hospitality management principles is a plus.
• Exceptional interpersonal skills with a focus on customer service excellence.
• Ability to work flexible hours, including weekends and holidays as needed.

 Why Join The Avery?

At The Avery, we believe in elevating every guest interaction into a lasting memory—and we empower our team members to do the same. Join a close-knit team that values attention to detail, authentic service, and meaningful human connection.