Front Desk First Shift Part Time
Come join our dynamic team at the Sleep Inn & Suites2335 W Jonathan Moore Pike
Responsibilities will include but not be limited to:
• Respond to all guests requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Attend daily and monthly rooms meetings.
• Work at front desk, concierge, and bell desk as appropriate.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
• Ensure staff greet and welcome all guests approaching the Front Desk in accordance with company SOP’s.
• Ensure implementation of all company policies and house rules. Understand hospitality terms.
• Assist in preparation of revenue and occupancy forecasting.
• Ensure correct and accurate cash handling at the front desk.
• Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
• Monitor all V.I.P.'s, special guests and requests.
• Review daily guest services work and activity reports generated by Night Audit.
• Be familiar with all Brand Rewards programs and offers.
Basic Qualifications
• High school education, GED, or equivalent experience.
• Minimum 1 year of experience working in guest services is required with at least one of those in a supervisory role.
• Outstanding management, organization, communication, and leadership skills.
• Highly organized and detail oriented.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must have employment eligibility in the U.S.
Physical requirements:
• Basic office skills, experience with personal computer & Microsoft Office, general office equipment.
• Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools or controls.
• Must be able to lift to 50 lbs. and work most shift in a standing position.
• Must have a valid driver’s license from the applicable state.
Equal Opportunity Employer (M/F/D/V)
-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts
Responsibilities will include but not be limited to:
• Respond to all guests requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Attend daily and monthly rooms meetings.
• Work at front desk, concierge, and bell desk as appropriate.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
• Ensure staff greet and welcome all guests approaching the Front Desk in accordance with company SOP’s.
• Ensure implementation of all company policies and house rules. Understand hospitality terms.
• Assist in preparation of revenue and occupancy forecasting.
• Ensure correct and accurate cash handling at the front desk.
• Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
• Monitor all V.I.P.'s, special guests and requests.
• Review daily guest services work and activity reports generated by Night Audit.
• Be familiar with all Brand Rewards programs and offers.
Basic Qualifications
• High school education, GED, or equivalent experience.
• Minimum 1 year of experience working in guest services is required with at least one of those in a supervisory role.
• Outstanding management, organization, communication, and leadership skills.
• Highly organized and detail oriented.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must have employment eligibility in the U.S.
Physical requirements:
• Basic office skills, experience with personal computer & Microsoft Office, general office equipment.
• Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools or controls.
• Must be able to lift to 50 lbs. and work most shift in a standing position.
• Must have a valid driver’s license from the applicable state.
Equal Opportunity Employer (M/F/D/V)