Front Desk (evening and overnight) - Courtyard Lexington South

Introduction:

We are seeking a charismatic and professional Front Desk Night Auditor to join our team at our hotel. The candidate will be responsible for managing reservations, checking guests in and out, assisting with any needs or requests they may have during their stay, and ensuring all reservations are successfully processed from one day to the next. The successful candidate will have a guest-first mindset and be able to work efficiently in an overnight environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online messages and emails in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with empathy and professionalism

• Perform light cleaning duties, such as wiping down counters and restrooms, restocking supplies, sweeping and mopping

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle an overnight work setting

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Reliability to work evenings, overnight shifts, weekends, and holidays as needed

Perks:

• Competitive pay

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

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