Front Desk Coordinator

Front Desk Coordinator – Full-Time
Location: Mandeville, LA
Company: Monarch Medical Management

Monarch Medical Management is an integrated medical facility dedicated to providing the community with comprehensive specialty services, including progressive chiropractic care. Our mission is to deliver the highest level of care and compassion in a personalized setting. We are a full-service provider of bone, joint, and muscle care.

We are currently seeking a professional, service-oriented Front Desk Coordinator to join our fast-paced chiropractic practice in Mandeville. As the first point of contact, you will play a critical role in creating a welcoming and supportive environment for our patients.

This is a full-time position with the following hours:

• Monday, Wednesday, Thursday: 8:45 AM – 6:00 PM

• Tuesday: 6:45 AM – 4:00 PM

• Friday: 8:45 AM – 4:00 PM

• Saturdays: As needed

• Greet and assist patients and visitors in a courteous, professional manner

• Answer incoming calls promptly and direct appropriately

• Collect co-pays and balances; explain financial obligations to patients

• Register and update patient information; verify insurance eligibility

• Schedule appointments and manage provider calendars

• Ensure efficient patient flow and timely communication with clinical staff

• Maintain patient records and ensure availability of treatment information

• Uphold privacy and confidentiality protocols (HIPAA compliance)

• Provide translation for Spanish-speaking patients (preferred)

• Cross-train with medical assistant duties as needed

• Perform additional administrative duties as assigned

• High school diploma or equivalent; some college preferred

• Minimum 2 years of customer service or front desk experience, preferably in a healthcare setting

• Bilingual (Spanish) is a plus

• Strong organizational, communication, and multitasking skills

• Positive, professional attitude with attention to detail

• Health, Dental, and Vision Insurance (eligible after 60 days)

• Continued Education Programs

• Paid Time Off (PTO) and Paid Holidays

• Retirement Plans

Monarch Medical Management is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.