The Arches Concierge position:

Welcome tenants with enthusiasm

o   Welcome email, move-in procedure

o   Setup keys with office (1 fob and 1 mailbox key), mailbox labels

o   Coordinate key pick up with tenant and front desk elevator reservation

o   On key pick up- Close the key event: Photo ID (physical ID) that matches BL info,

Building Profile pic, confirm contact info

(while introducing what the front desk is here to provide: Front desk instruct., package system, deliveries, guests)

o   Tour the building: Building WIFI password, Amenities (rules, reservations, rentals, memberships), Common areas (laundry, package rooms, garage)

o   Apartment tour: Walk thru Checklist, Switches for outlets, Thermostat instruct. Volume control, Dishwasher soap warning, Kitchen sink leak prevention, No smoking, proper garbage disposal, Con ed account setup, Lockout fees

o   Go Over the apps: Buildinglink credentials, TWA setup, Control4 if applicable, Payrange, Luxor, (Mind & body)

o   Welcoming gift in the apt (mug, keychain, pen, notepad) Arches branded gifts.

o   Folder with Brochures(rules), community info, coupons, Network info, garage info/bike storage

o   Update Spreadsheet and email management after move-in

   Tenant Move-out

o   Week prior setup elevator reservation with front desk

o   Key turn-in after super inspection of unit

o   Update Spreadsheet and email management

         Tenant Experience Assistance

o   Assist tenant issues (if issue is management related be the middle ground for solution) (bilingual, unresolved issues, complaints or suggestions)

o   Direct communication with proper management staff

•         Hours 12pm-6pm Monday-Friday – 30 hours a week

•         1 EVENT per month

•         Manage services and vendors (Mind & body)