Front Desk Attendant

The Hotel Front Desk Attendant serves as the first point of contact for guests, providing exceptional customer service through welcoming interactions, efficient check-in/check-out processes, and prompt resolution of guest inquiries. This role ensures a smooth and enjoyable guest experience while maintaining hotel standards and procedures.

Key Responsibilities

• Greet guests warmly upon arrival and provide a friendly, professional first impression.

• Manage check-in and check-out procedures accurately and efficiently.

• Verify guest information, process payments, and issue room keys.

• Respond promptly to guest inquiries in person, by phone, or via email.

• Provide information about hotel amenities, local attractions, transportation, and dining options.

• Address and resolve guest concerns or escalate issues to management when needed.

• Maintain guest reservations, room availability, and records using the hotel’s property management system (PMS).

• Handle incoming calls, messages, and requests through the hotel switchboard.

• Manage cash, credit card transactions, and daily balancing of the cash drawer.

• Prepare and organize essential front desk documents, reports, and shift summaries.

• Coordinate with housekeeping and maintenance to ensure room readiness and address service issues.

• Follow hotel safety procedures and monitor lobby and entry areas.

• Verify guest identification and ensure compliance with hotel policies.

• Maintain confidentiality of guest information and financial data.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.

• Prior customer service or hotel experience preferred but not required.

• Proficiency with computers; experience with PMS software is an advantage.

• Strong communication, problem-solving, and multitasking skills.

• Friendly, professional demeanor and a commitment to excellent service.

Work Environment

• Requires flexible scheduling, including nights, weekends, and holidays.

• May involve standing for extended periods and occasionally lifting light items such as luggage.

Sample Job Posting Summary

Seeking a friendly and detail-oriented Hotel Front Desk Attendant to join our team. The ideal candidate is customer-focused, reliable, and comfortable working in a fast-paced hospitality environment. You will handle guest check-ins, manage reservations, answer inquiries, and help ensure an excellent guest experience.