Front Desk Agent - TRU By Hilton Downtown

Come join the energetic, young-at-heart hotel TRU By Hilton 1 mile from downtown Indianapolis!  We are hiring for a Front Desk Agent to join our TEAM, that promotes a strong work ethic and values. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2023.

We offer a referral bonus program for all levels.

Must be available:  7:00 AM to 3:00PM and 3:00PM to 11:00PM

Benefits:

·         MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard

·         Paid Holiday for Full Time/Part Time – Upon hire

·         Paid Time Off for Full Time/Part Time – 6 Months of Service

·         Nationwide Employee Stay Discounts for Hotel Brand

Qualifications:

·         Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve.

·         Ability to understand and follow directions

·         Excellent customer service skills

·         Hotel experience is preferred, not required.

Responsibilities:

·         Responsible for greeting customers immediately with a friendly and sincere welcome.

·         Will use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.

·         Completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures

·         Creating guest reservation, completing guest registration, applying charges and payment to guest folios.

Visit company website: www.dorahg.com

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