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Front Desk Agent

Egg Harbor City, NJ Temps partiel
RENAULT WINERY RESORT est un employeur EEO - H / F / Vets / Disabled

Come join a fun team with an amazing culture while working in a beautiful environment! Renault Winery is a recognized New Jersey State Historical site and the second oldest operating winery in the United States. The property currently consists of our hotel, Chateau Renault, our golf course, Vineyard National at Renault, a restaurant, House of Renault, a cafe, Cafe La Fleur, and of course our historic winery, which includes the largest wine tasting room on the east coast. Today, Renault Winery has recently been acquired by VIVÂMEE Hospitality, with plans to offer a complete revitalization to this beautiful property, pursuant to the original vision of Louis Renault. 

 Perks for being a Renault team member:

The role of the Hotel Front Desk Agent is to ensure quality service to all hotel and visiting guests.  The Front Desk Agent is the first and last impression most of the time. Their role is to understand the Resort facilities and make our guest(s) feel comfortable and answer their questions.
 
Responsibilities:
 
  • Promote and portray the VIVÂMEE Values.
  • Know, understand, and adhere to company established policies and procedures.
  • Accommodate hotel guests in meeting their needs and requests.  
  • Ensure quality service to all hotel-visiting guests.
  • Handle hotel promptly and with courtesy.
  • Check in and out hotel guests.
  • Perform night audit(s), if working the overnight shift.
  • Document, report, and bring to management’s attention inappropriate guest behavior.
  • Direct all incoming phone calls to the appropriate departments.
  • Prepare check in packets.
  • Be the “information hub” for the hotel guests and helping them be comfortable and having an enjoyable experience at Renault Winery Resort.  
  • Set up, maintain and breakdown the continental breakfast and coffee station when appropriate and required by the Hotel Manager.
  • Attend to guest needs, i.e. help with baggage, give directions, get blankets etc.
  • To complete assignments as directed by the Hotel Manager. 
  • Must be able to lift a minimum of 15 lbs.
  • Inform hotel guests of company policies and procedures.
Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”
 
Renault Winery Resort is an Equal Opportunity Employer.  In Compliance with the American with Disabilities Act, Renault may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer. 

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