Front Desk Agent / Night Auditor - Part Time
Come join a fun team with an amazing culture while working in a beautiful environment! Renault Winery is a recognized New Jersey State Historical site and the second oldest operating winery in the United States. The property currently consists of our hotel, Chateau Renault, our golf course, Vineyard National at Renault, a restaurant, House of Renault, a cafe, Cafe La Fleur, and of course our historic winery, which includes the largest wine tasting room on the east coast. Today, Renault Winery has recently been acquired by VIVÂMEE Hospitality, with plans to offer a complete revitalization to this beautiful property, pursuant to the original vision of Louis Renault.
Perks for being a Renault team member:
- Promote and portray the VIVÂMEE Values.
- Know, understand, and adhere to company established policies and procedures.
- Accommodate hotel guests in meeting their needs and requests.
- Ensure quality service to all hotel-visiting guests.
- Handle hotel promptly and with courtesy.
- Check in and out hotel guests.
- Perform night audit(s), if working the overnight shift.
- Document, report, and bring to management’s attention inappropriate guest behavior.
- Direct all incoming phone calls to the appropriate departments.
- Prepare check in packets.
- Be the “information hub” for the hotel guests and helping them be comfortable and having an enjoyable experience at Renault Winery Resort.
- Set up, maintain and breakdown the continental breakfast and coffee station when appropriate and required by the Hotel Manager.
- Attend to guest needs, i.e. help with baggage, give directions, get blankets etc.
- To complete assignments as directed by the Hotel Manager.
- Must be able to lift a minimum of 15 lbs.
- Inform hotel guests of company policies and procedures.
Education and Experience
High School diploma or GED required.
Required Knowledge, Skills and Abilities
- Possesses a basic knowledge of computers and simple databases for the purpose of data entry and making reservations.
- Demonstrates excellent organizational skills and the ability to perform many tasks at the same time.
- Shows that he or she can set a great example for other hotel employees by ensuring that the hotel runs smoothly at all times.
- Is able to handle large amounts of cash and possesses a strong work ethic.
- Possesses outstanding customer services skills and professionalism.
- Understands the various tasks that go into running a hotel in the overnight hours.
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