Front Desk Agent - Home2

Come join the team at Home2 Suites who have received praise and heartfelt gratitude from our guests.  We are hiring for Front Desk staff that believe – “In the hospitality industry, service is in our hearts: willing to go above and beyond for each guest”.  Was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2023.

We offer a referral bonus program for all levels.

Benefits:

·         MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard.

·         Paid Holiday for Full Time/Part Time – Upon hire.

·         Paid Time Off for Full Time/Part Time – 6 Months of Service.

·         Nationwide Employee Stay Discounts for Hotel Brand.

Qualifications:

·         Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve.

·         Ability to understand and follow directions.

·         Excellent customer service skills.

·         Hotel experience is preferred, not required.

Responsibilities:

·         Responsible for greeting customers immediately with a friendly and sincere welcome.

·         Will use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.

·         Completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures.

·         Creating guest reservation, completing guest registration, applying charges and payment to guest folios.

Visit company website: www.dorahg.com

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