Front Desk Agent - Full Time

Job Title:
Front Desk Agent – Full Time

Location:
Aiken, South Carolina

Category:
Hospitality / Tourism

Job Summary:

At The Willcox, our commitment to excellence is built on delivering outstanding accommodations, service, and hospitality. We are seeking a dedicated Full-Time Front Desk Agent to join our team. If you are professional, warm, detail-oriented, and passionate about helping others, we invite you to become part of our legacy of southern charm and personalized service.

As a Front Desk Agent, you will be the welcoming face of The Willcox. You’ll play a key role in ensuring each guest has a seamless and memorable experience from arrival to departure.

Key Responsibilities:

• Warmly welcome and acknowledge guests in alignment with Willcox standards

• Accurately process guest check-ins and check-outs, including payments via cash, credit, debit, and check

• Respond to guest inquiries, requests, and concerns in a prompt and courteous manner

• Coordinate with Housekeeping on room availability and status

• Provide guests with information on hotel amenities, services, and local attractions

• Communicate parking and bell/valet procedures as needed

• Run daily shift reports (arrivals, departures, special requests) and review for accuracy

• Maintain a polished, professional appearance and work environment

• Uphold confidentiality of guest and hotel information

• Follow all safety, security, and company procedures and policies

• Build and maintain positive relationships with fellow team members

• Perform other duties as assigned by supervisors or management

  
  

  Requirements:

  • Excellent communication and guest service skills

  • Ability to multitask and maintain composure in a fast-paced setting

  • Familiarity with basic computer systems; training provided

  • Willingness to work a flexible schedule, including weekends and holidays

  • Capable of standing, walking, or sitting for extended periods and lifting up to 10 lbs

  • Previous front desk or hospitality experience is a plus, but not required

  What We Offer:

  • Full-time schedule with consistent hours

  • A welcoming and professional boutique hotel work environment

  • Opportunities for professional development and advancement

  • A chance to be part of a team that truly values meaningful guest experiences

  Equal Opportunity Employer:
  The Willcox is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other protected category under applicable law.