Front Desk Agent

Join Our Front Desk Team at The White Mountain Hotel & Resort

Are you looking for a dynamic and rewarding role in hospitality? The White Mountain Hotel & Resort is seeking passionate individuals to enhance our Front Desk Team, with a full-time position available.

What You’ll Do:

• Engage directly with guests to create memorable experiences from the first hello to the final goodbye.
• Manage reservations, check-ins, and guest services with a smile, ensuring every interaction is infused with unparalleled hospitality.
• Utilize our advanced Property Management System for seamless service and operations.
• Process payments, manage guest accounts, and provide detailed billing information with professionalism.
• Coordinate effectively with housekeeping and maintenance to ensure guest satisfaction and comfort.
• Address guest needs and resolve any issues with empathy and efficiency, ensuring a positive outcome.
• Maintain up-to-date knowledge of the hotel’s events, services, and promotions to enhance guest stays.

Your Skills and Experience:

• Exceptional communication and interpersonal skills, with a knack for making guests feel welcomed.
• Ability to handle complex situations with tact and maintain a calm demeanor under pressure.
• Strong organizational skills and attention to detail.
• Experience in customer service or hospitality is preferred, but a willingness to learn is most crucial.

Why Work With Us?

• Enjoy a comprehensive benefits package including health and dental insurance, 401K, vacation and personal time, paid holidays, and more.
• Take advantage of industry perks such as discounts and free access to resort amenities including our pool, health club, and golf facilities.
• Become part of a vibrant team in a beautiful mountain resort setting, where your work days are surrounded by spectacular views.

We believe in nurturing your career in hospitality and providing a platform to thrive. If you have a passion for service and want to be part of a close-knit team, apply to join us at The White Mountain Hotel & Resort. Together, let’s create unforgettable experiences for our guests!