Front Desk Agent

Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service oriented manner. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). • Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. • Comply at all times with HCW Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. • Greet and welcome all guests approaching the Front Desk in accordance with HCW Hospitality standards; maintain a friendly and warm demeanor at all times. • Maintain proper operation of the telephone switchboard and ensure that all HCW Hospitality performance standards are met. • Handle requests for information, mail and messages in an efficient and courteous manner. • Answer guest inquires about hotel service, facilities and hours of operation. • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. • Establish and maintain good communications and team work with fellow associates and other departments within the hotel. • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. • Obtain all necessary information when taking room reservations and follow rate quoting scenario. • Be familiar with all HCW Hospitality policies and house rules as well as hospitality terminology. • Have knowledge of and assist in emergency procedures as required. • Handle check-ins and check-outs in a friendly, efficient and courteous manner. • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. • Use proper two-way radio etiquette at all times when communicating with other associates. • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds