Front Desk Agent

The Crowne Plaza Milwaukee Airport is looking to add a Full-time Front Desk Agent to its team. Our upscale, full-service hotel features 194 guest rooms, 24,000 sq. ft. of meeting space, a full-service restaurant Altitude along with a We Proudly Serve Starbucks café.  Managed by Reliance Hospitality, our hotel is the only full-service/upscale hotel located near the General Mitchell International Airport.  The hotel benefits from its proximity to the airport, 10-minute drive to downtown, along with access to businesses in nearby business parks, Oak Creek, and the surrounding area.  Our hotel features the most meeting space outside of downtown Milwaukee, and our ballroom can accommodate up to 1,000 people.

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail, and message service.   Assists guests in a friendly, professional and timely manner, while following Crowne Plaza Milwaukee Airport high standards of quality to ensure guest satisfaction.  

Position is 2nd shift from 3pm-11pm and pays $11.50 - $12.50 per hour. Receive a $200.00 hiring bonus after 60 days.

Duties/Responsibilities: 

• Review arrivals noting special requests, blocking rooms as needed.
• Check-in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of the shift.
• Conduct the pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report.
• Knowledgeable of the immediate area, services, attractions, and events.
• Knowledgeable of fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify the credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using a yield management system.
• Attend department meetings once a month.
• Maintains a clean and safe work area in compliance with hotel, brand, local, state and federal regulations. Follows all hotel procedures for guest/associate incidents. Knowledgeable about hotel emergency procedures. 
• Other duties as assigned

Qualifications/Requirements:

• Previous experience in a Front Desk or customer-facing role preferably in a hotel preferred, but not required
• Works well under pressure, dealing with many arrivals and departures within a short period of time.
• Able to accommodate a flexible schedule that may include 1st and 2nd shift, weekends and/or holidays
• Familiar with hotel systems and operations, and can enter in information accurately
• an outside-of-the-box thinker who takes initiative to creatively solve problems.
• Ability to read, write and verbally communicate effectively and professionally with other business departments, guests and vendors
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

Benefits:

• Medical/Dental/Vision insurance coverage
• 401K
• Short/Long Term Disability
• Life Insurance
• Competitive Vacation package
• Personal Day
• Sick Day(s)
• Paid Holidays
• Bonus program
• Lunch provided in the hotel daily for employees
• Free employee parking
• Discounts at all IHG branded hotels around the world