Front Desk

Introduction:

We are seeking a friendly and organized Front Desk Clerk / Night Auditor to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

    Front Desk Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment

• Answer and route calls, including taking messages and transferring calls as needed

• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records

• Ensure that the front desk area is clean and organized at all times

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Other duties as assigned

  
  Night Auditor Responsibilities:

  
  

  • Manage the front desk during the overnight shift, including handling guest check-ins and check-outs

  • Answer phone calls and respond to online inquiries in a timely and professional manner

  • Handle guest requests, such as booking tours or making restaurant reservations

  • Assist with check-in and check-out processes, including handling payments and issuing keys

  • Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports

  • Monitor and maintain inventory of supplies and equipment

  • Perform light cleaning duties, such as wiping down counters and restocking supplies

  • Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a front desk clerk or in a customer service role

• Strong communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Fluency in English is required; additional language skills are a plus