Front Desk

We are seeking a dedicated Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service and creating a positive guest experience.

*Duties*

- Greet guests upon arrival and provide them with information about hotel services

- Assist guests with check-in and check-out procedures

- Handle guest inquiries, requests, and complaints promptly and professionally

- Process reservations and cancellations accurately

- Perform night audit duties as needed

- Maintain a clean and organized front desk area

*Skills*

- Some Clean and Laundry

- Strong customer service skills with a focus on guest satisfaction

- Knowledge of hotel management systems and procedures

- Excellent communication and interpersonal abilities

- Proficiency in phone etiquette

- Bilingual skills are a plus

- Ability to handle multiple tasks efficiently in a fast-paced environment

- Understanding of hospitality industry standards and practices

Job Types: Full-time, Part-time