Forward Deployed Solutions Engineer
Company Overview.
Since 2017, SOMA Global has been a leading provider of critical-response software solutions for public safety. We are a team of multi-faceted industry experts, public safety veterans, and mission-driven developers who are focused on enabling SOMA’s agency partners to focus on what matters most, fulfilling their mission in the communities they serve.
We are thrilled to share that Greater Sum Ventures (GSV) has recently announced a significant investment in SOMA Global, marking a pivotal advancement in integrated technology solutions for public safety. This move, following GSV's acquisition of Utility, Inc. promises to bring innovative, scalable solutions to law enforcement and first responders, driven by the vision of creating safer, more connected communities.
Come join our team as we are set to push the boundaries of public safety technology!
Job Overview.
The Forward Deployed Engineer position is partially a Partner facing role. This role will collaborate with the Platform Solution project teams to ensure the SOMA Public Safety as a Platform (PSAAS) applications match Partner workflows, Automations, and Integrations based around Solution Specialists, Project Owners, and Engineering Teams. The Forward Deployed Engineer will act in a consultative capacity and ensure product features, workflows, and technical configurations are defined for each agency. As needed with the Implementations Team, this role will help train agencies on best practices with the SOMA Platform based around Platform Solution Builds. The Forward Deployed Engineer will guide product adoption.
This is a remote role with SOMA Headquarters located in Tampa, FL.
Job Description/What You Would Do In This Role.
Act as the principal solutions and technical industry expert for complex and high-value projects.
Provide guidance and mentoring to other Solutions Engineering team members.
Develop and execute strategies for successful GTM and post-sale customer support.
Collaborate with cross-functional teams to drive product improvements and innovation.
Contribute to thought leadership by authoring whitepapers, presenting at industry events, and engaging with the technical community.
Conduct Training (Internal and External) on Technical Solutions Development
Lead primary discovery on Interface and Custom Solution Designs.
Requirements.
Strong project management, organizational, and leadership skills.
Excellent communication and presentation abilities, working directly with customers, internal stakeholders, and 3rd Party Vendors.
Ability to troubleshoot and resolve complex technical issues.
Adept at building relationships with customers and SOMA employees
At least 4 years of relevant industry experience.
Experienced familiarity with front-end languages (e.g. HTML, JavaScript and CSS).
Proven track record of leading successful large-scale deployments.
Demonstrate success in mentoring and developing team members.
Benefits.
Competitive salary
Paid time off
Medical, dental, and vision insurance
Life insurance and disability benefits
401k
Bonus potential
Apple Equipment
Company Happy Hours
Much more…