Fitness Consultant (Part-Time)

• Assist in building strong relationships and co-create with our customers, partners, and community to determine their needs and what they value. 
• Conduct facility tours and/or orientations to the Fitness Centre and Group Fitness classes to potential and first-time customers, Youths, and Adults. 
• Greet all members and users to provide education on facility rules.  
• Prepare and deliver appropriate presentations on products and services to members. Provide facility tours and be knowledgeable about all experience opportunities available at Vivo.  
• Collaborate with team members to achieve improved retention of our members.  
• Review the My Wellness drop-in schedules for the zones in the fitness center and gymnasiums are accurate. Report any inconsistencies. 
• Take the initiative to go above and beyond to make the customer feel welcomed within our facility.  
• Provide personalized and professional customer service in person and on the phone. 
• Respond to general customer inquiries and feedback about the facilities. 
• Maintain all the areas of the fitness facilities, including: 
• Being aware of any fitness classes taking place during your shift and making sure the space is ready for our members and the instructor. 
• Be familiar with the Fitness Centre's four zones and the cleaning requirements, set-up, and proper etiquette. 
• Follow all disinfection protocols for the Fitness Centre. 
• General maintenance of equipment. 
• Upkeep and tidiness of the Fitness Centre and Dryland areas. 
• Maintain safety standards as necessary. 
• Handle immediate first aid needs. 
• Educate customers and enforce protocols and rules. 
• Provide spotting support to customers.  
• Provide safety & security for indoor and outdoor areas of Vivo.  
• Act as the first responder for accidents and incidents.  
• Complete injury, occurrence, and witness statement report as required.  
• Assist the Duty Manager as required with situations.  
• Responsible for set-up, take-down, and store equipment for public use, programs, and facility rentals.  
• Provide relief to other teams as required.  
• Organize and clean equipment storage areas.  
• Compile statistics of the facility as required.  
• Support on-site deliveries and ensure they are taken to the proper location. 
• Perform day-to-day cash transactions
• Support Guest Services staff to and from the cash room to the desk. 
• Support Guest Services with collecting locker coins. 
• Educate customers regarding theft prevention. 
• Maintain a professional appearance at all times. 
• Attend at least four in-services per year.

• High-energy individual with a positive attitude who thrives in a competitive and dynamic environment and is working toward, or has completed, a post-secondary education in Kinesiology or a related degree or diploma.  
• Alberta Fitness Leadership Certification (AFLCA) or canfitpro (PTS) or equivalent is recommended.  
• 2+ years' experience in the fitness field.
• Past experience in a customer relations environment.
• Knowledge of fitness and ability to instruct and educate in a respectful manner.
• Excellent customer service, communication, problem solving, and ability to deal with conflict in a diplomatic manner will help ensure your success.  
• Experience with Microsoft Office applications (Word, Excel, Outlook) and AVOCADO registration software.
• Must be able to lift up to 50lbs and assist in moving heavy sports equipment.
• Current Intermediate First Aid (Formerly known as Standard First Aid) and CPR-C/AED certifications.
• A valid police information check for the Vulnerable Sector within the past 2 months.

Thank you for your interest in Vivo.  To apply for this position, please submit a copy of your resume and cover letter.

This posting will remain open until a suitable candidate is hired.

Please visit our careers page to see more job opportunities.