Position Description:

The Field Manager’s responsibility is to efficiently manage and maintain the daily operations of the self-storage property and the Site managers. The position works under the direction of the District Manager.

High-Level Overview of Job Responsibilities:

·        Consistently demonstrates superior customer service by:

o   Handling customer inquiries or problems in a timely, courteous, and effective manner, greeting all customers promptly and professionally;

o   Representing the company in a positive and professional manner through words, actions and appearance.

o   Maintaining a working knowledge of the competitors in the local area and communicate within Self Storage Plus departments, to ensure the facilities stay competitive in the local market.

·        Maintains timely and accurate administrative processes:

o   Controlling delinquencies through collection practices in accordance with company standards and local, state and federal laws;

o   Maintaining accurate auction files in accordance with company policy and local, state and federal law; along with coordinating on-site staff to complete tasks

o   Operating the computerized management system competently and efficiently;

o   Efficiently utilizing Microsoft Word, Microsoft Excel, Microsoft Outlook and Internet Explorer to complete, compile, update and submit reports, mailings and other documents as required;

o   Maintaining full, accurate and organized files, and current, accurate manuals, forms and logs in accordance with company policy;

o   Keeping abreast of company practice and policy changes and implementing those changes thoroughly and efficiently;

o   Participating in training programs, meetings and seminars as required;

o   Ensure proper staffing and scheduling is in place during operating hours. 

o   Overseeing and directing the work of Facility Managers, assigned to the property, providing guidance, actively working to create a safe, productive and positive work environment, and assisting in the hiring process as requested;

o   Performing required property and visual locks checks, full unit inventories, and overlock procedures accordance with company policy; and

·        Maintains a clean, orderly and welcoming property and grounds at all times by:

o   Achieving company standards for clean, orderly and well stocked units, hallways, mechanical rooms, office, breakroom, restrooms and property grounds;

o   Managing expenses while working within budgetary constraints;

o   Maintaining all equipment and systems in working order, and advising management of defects, concerns and safety hazards promptly and requesting proposals from outside vendors for work that is beyond his/her expertise in accordance with company policy.

o   Arranging for alterations, maintenance, upkeep, or reconditioning of properties as specified in management agreements. 

o   Monitoring the physical condition of facilities and recommending improvements when appropriate. 

Required Skills, Knowledge, and Characteristics:

·       Possess a high school diploma or general education degree (GED) with additional higher level learning or equivalent experience.

·       Have the ability to read and interpret documents such as procedure manuals, maintenance instructions and safety rules and regulations, as well as the ability to write, compile and update reports

·       Have the ability to work independently and as a team

·       Have the ability to lift and/or move a minimum of 50 pounds

·       Valid driver’s license and insurance with access to reliable transportation used during the workday

·       Ability to work Saturdays and Sundays

·       Customer Service- Excellent customer service and communication skills- with internal and external customers. Demonstrating genuine care- empathy-active listening-and building trust and communication

·       Time Management-Ability to follow a checklist- Prioritize tasks- eliminate distractions- establish a routine- delegate responsibilities- Experience of using an electronic calendar such as Microsoft Outlook or Teams.

·       Sales Aptitude- Understanding, knowing, and presenting the amenities. Identify issues and adjust to correct solutions. Using the needs-based selling: connect with the customer, discover, or confirm a need, offer a solution, relate the benefits, review and confirm information, sign the lease, review the complete package.

·       Analytical Skills: Analyze different solutions and find the best course of action. Demonstrating resourceful ways to approach a situation. Efficiently utilizing Microsoft Word, Excel, Outlook, and internet explorer to complete, compile, and submit documents. Operating a Point of Sales system.

·       Self-motivated/perseverance: Handling conflicts and the process forward. Ability to overcome obstacles