Family Engagement Specialist
Bridgeport, TX
Part-time
$16.00/hour
CHILDREN'S ADVOCACY CENTER FOR NORTH TEXAS is an EEO employer - M/F/Vets/Disabled
This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency. The FES will engage children in constructive activities while ensuring safety and confidentiality for each child. This position requires occasional management of the front desk.
Essential Functions
- Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities.
- Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff.
- Provide exceptional customer service and help resolve client/team/staff concerns.
- Ensure donations are received, documented, and distributed to the appropriate staff/place.
- Provide information on available services and ensure availability of resource materials in waiting/activity areas.
- Adhere to all CACNT security and procedural policies.
- Communicate any client concerns or needs with other staff to ensure high quality service.
- Ensure office and PPE supplies are available.
- Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies.
- Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes.
- Schedule transportation services for clients.
- Enter services in database as appropriate.
- Participate in scheduled team meetings.
- Other duties as assigned.
- Must be willing to work at both Lewisville / Denton offices including off-site event locations.
- Maintain confidentiality.
- Other duties as assigned.
Travel
- This position is based in the Bridgeport, TX office. The candidate must travel to the Jacksboro office on Thursdays. The hours for this position are 5 pm to 7 pm on Mondays and Wednesdays and 12 – 7 pm on Thursdays.
Education and Training
- High School Diploma Or GED required
Experience
- A minimum of 1-year of experience in providing childcare required.
- A minimum of 1-year of experience in providing customer service required.
- Bilingual in Spanish and English, preferred.
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