Family Engagement Specialist

Starting at $16/hour

Work Schedule:

• This position is for up to 20 hours per week.
• Must be available between the hours of 9 am and 5 pm on Tuesdays and Thursdays.
• Must be available from 4 pm to 9 pm on Mondays and Wednesdays.
• The schedule for this position will vary each week and will be required to work in the Denton and Lewisville offices each week.

This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency. The FES will engage children in constructive activities while ensuring safety and confidentiality for each child. This position requires occasional management of the front desk.

Essential Functions

• Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities.
• Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff.
• Provide exceptional customer service and help resolve client/team/staff concerns.
• Ensure donations are received, documented, and distributed to the appropriate staff/place.
• Provide information on available services and ensure availability of resource materials in waiting/activity areas.
• Adhere to all CACNT security and procedural policies.
• Communicate any client concerns or needs with other staff to ensure high quality service.
• Ensure office and PPE supplies are available.
• Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies.
• Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes.
• Schedule transportation services for clients.
• Enter services in database as appropriate.
• Participate in scheduled team meetings.
• Other duties as assigned.
• Must be willing to work at both Lewisville / Denton offices including off-site event locations.
• Maintain confidentiality

 Travel

This position is based in the Lewisville, TX office, but candidate must be willing to work at all offices (Bridgeport, Lewisville, and Denton) when agency needs arise.

 Education and Training

• High School Diploma or GED required

Experience

•  A minimum of 1 year of experience providing childcare required.
• A minimum of 1 year of experience providing customer service required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

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