Fall Fest Food Tent Attendant & Cooks

SUMMARY

The Food Tent Attendant reports to the Director of Food & Beverage to prepare food and / or conduct transactions for payment in a high volume, fast paced environment during Fall Fest. The Food Tend Attendant is responsible performing job duties quickly, accurately and consistently while working in a team environment with a focus on guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Food Tent - Cashier

· Operate a cash register and / or POS system to compute sale prices, total purchases, process cash or credit payment and provide customer with proper sales receipt and change.

· Ensure accurate records of sales transactions and / or refunds in accordance with resort and department polices.

· Maintain knowledge of resort and department policies regarding payment, exchanges and security practices.

Food Tent - Cook

· Produce a successful food service while handling multiple priorities with a high degree of professionalism.

· Work in a team environment to deliver superior customer service and ensure complete guest satisfaction.

· Use various cooking techniques to prepare menu items in accordance with resort specifications.

· Weigh, measure, and mix ingredients according to recipes or as instructed using various kitchen utensils and equipment.

· Safely operate large volume cooking equipment such as grills, deep-fat fryers or griddles as instructed.

· Read food order slips or receive verbal instructions to prepare food as requested by guest.

· Ensure food is cooked and stored correct temperature by regulating temperature of ovens, broilers, grills, and roasters.

· Prepare all food items in accordance with resort specifications and plate for line pick up.

· Inspect and clean food preparation areas, such as: equipment, work surfaces and serving areas to ensure safe sanitary food-handling.

· Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

· Complete closing procedures, such as: sanitize work station, clean grills, strain deep fryers, wash/store dishware, sweep/mop and remove trash/debris.

· Follow operating procedures to: (1) ensure the security and proper storage of inventory and equipment, (2) adhere to operating instructions and minimize misuse of supplies to ensure to re-usable goods are wasted (3) analyze supplies / equipment and report shortages to manager.

· Ensure confidentiality of all trade secrets, keeping all recipes, policies and procedures secure.

Food Tent – All Positions

· Report to information tent or other designated work location on time for scheduled shift and in appropriate uniform / nametag.

· Welcome resort guests with a smile and the “I promise to CARE!” attitude during Fall Fest event.

· Use resort maps and Fall Fest schedules to provide guests with information on: location of amenities/vendors, times of events/activities, pricing and merchandise. If asked a question and unsure of the answer – find someone who can help!

· Communicate with Food & Beverage team and other resort departments to ensure complete guest satisfaction.

· Monitor guests for suspicious activities and follow appropriate protocol for theft, including notifying supervisor or security.

· Keep work station clean and free of debris by performing light housekeeping duties as assigned.

· Abide by department / resort / company policies, procedures and safety rules at all times.

· All other duties as assigned.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Basic technical skills required to operate cash register/POS system, calculator and credit card machine; prior computer experience required.

· Strong attention to detail to ensure accuracy of transactions in a fast paced environment while handling multiple priorities.

· Ability to communicate effectively in a courteous, caring and professional manner.

· Use independent judgment to make sound decisions that conform to department / company policies while resolving customer issues or as unique situations occur in the absence of direct supervision.

· Desire to function in a team environment with a positive attitude to fully cooperate with other associates and adhere to rules / regulations to ensure successful operation of facility.

EDUCATION and/or EXPERIENCE

· High school or GED equivalent preferred.

· Minimum 1-year experience in a high volume retail outlet, grocery store, restaurant, hotel or resort preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Majority of job duties performed outdoors for event, weather may be inclement (sun, heat, cold, wind, rain) with some indoor duties that require adjustment to more extreme temperate such as freezers (-10°F) and kitchens (+110°F).

· Standing and walking are constant conditions. Frequent handling of objects, reaching and maneuvering to perform assigned tasks.

· Ability to physically grasp and transport items up to 50 pounds, including kitchen supplies and dishware.

· Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).