Facilities - Senior Manager

The Facilities – Senior Manager is responsible for leading and overseeing all building services, including maintenance, ice plant operations, aquatics, grounds, and housekeeping. This role focuses on developing a skilled facilities team, maintaining operational excellence, and ensuring the facility is safe, efficient and positioned for growth.

Responsibilities

• Provide leadership for the Facilities Team, including recruitment, training, performance management, and professional development.
• Ensure all team members maintain required certifications (e.g., Pool Operator, Arena Operator, Standard First Aid).
• Maintain 24-hour accountability for operations, service quality, and maintenance programs.
• Collaborate with the CEO, Board of Directors, architects, and engineers to develop and execute the master facility plan.
• Oversee preventive, corrective, and scheduled maintenance, as well as construction projects, ensuring quality standards are met.
• Ensure proper resources, staffing levels, equipment performance, and physical space to deliver quality services.
• Manage safety programs and ensure compliance with all safety and regulatory requirements.
• Develop and manage annual and quarterly budgets, optimizing resources and controlling costs without compromising safety or service.
• Build strong relationships with regulatory agencies and internal stakeholders to support operational goals and growth initiatives.
• Foster a positive customer service culture, ensuring the facility provides a safe, welcoming, and high-quality environment.
• Pursue ongoing professional growth and encourage team development through education and industry involvement.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 5 years of progressive experience in facilities management, ideally in a club or similar environment.
• Proven ability to lead and communicate effectively with teams across various shifts.
• Strong knowledge of building systems, health and safety practices, and equipment handling.
• Solid understanding of regulatory compliance requirements.
• Demonstrated leadership skills with a people-focused approach and a commitment to exceptional customer service.
• Excellent communication, organizational, and problem-solving skills with strong attention to detail.
• WHMIS, First Aid, and CPR certifications are considered assets.
• Proficiency with Microsoft Office Suite and related platforms.
• Flexibility to work evenings, weekends, and respond to emergencies as needed.
• Background check will be required upon hire.

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