Executive Housekeeper
JOB SUMMARY
Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs. The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests. The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.
JOB RESPONSIBILITIES
Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy
Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning
Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system
Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations
Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment
Perform other tasks as necessary or required to meet or exceed guest satisfaction
PROFESSIONAL EXPERIENCE
High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)
Excellent customer service skills
Bilingual communication skills (preferred)
Computer knowledge and/or experience (preferred)
INDUSTRY EXPERIENCE
Previous experience in the hospitality industry (preferred)
Previous experience as an Executive Housekeeper (preferred)
REQUIRED SKILLS
Ability to follow directions and delegate in a fast-paced environment
Additional training (as required)
Must be flexible to work varied schedules
Excellent written and oral communication skills
Ability to listen attentively
Must have the physical ability to walk, bend, and stand for long time periods
Must be able to lift up to 40 lbs.
Must adhere to grooming and appearance standards in alignment with uniform
ESSENTIAL SKILLS
Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive