Executive Housekeeper
An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest satisfaction and setting department targets and objectives.
Duties and Responsibilities:
Oversee housekeeping operations
Oversee Laundry Operations
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Ensure everyone in the department is trained and using Quore on a daily basis
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Housekeeping/Laundry team
Competent in property management systems
Assist other departments wherever necessary
Be a Brand Ambassador of A&R’s Culture, Mission and Values.
Required Skills and Experience:
Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
Proficiency in Quore
A successful track record of managing a large team
A high school certificate or equivalent
High level of commercial awareness and cost control capabilities
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
IT proficiency
Excellent grooming standards
Flexibility to respond to a range of different work situations
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
Strong organizational, budget management, and problem-solving skills
Strong communication skills
A passion for delivering exceptional levels of guest service