Executive Housekeeper

Position: Executive Housekeeper

Reports To: Assistant General Manager/General Manager

Summary of Position

Lead the Housekeeping/Laundry department of the hotel. Ensure guest rooms, public areas, and hotel exterior are clean and in excellent condition. Coach, mentor, and motivate all Housekeeping/Laundry associates while implementing the Company culture for all associates and guests. Requirements

• Minimum four (4) years of facility experience

• Minimum two (2) years in hotel experience

• Minimum one (1) year in a supervisory role

• Effective verbal and written communication skills in English.

• Willing to work weekends and holidays based on business needs.

General Responsibilities

• Have an in depth understanding of all Operating Procedures and effectively execute throughout the Housekeeping department.

• Stay updated on Brand requirements, standards, and changes pertaining to the Housekeeping department.

• Directly supervise and support all Housekeeping Associates.

• Monitor and ensure completion of daily, weekly, and monthly Housekeeping activities.

• Ensure effective communication and collaboration between all hotel departments.

• Ensure exceptional guest experiences are delivered consistently and effectively.

• Be a Brand Champion for the hotel.

• Be a Culture Ambassador for the hotel.

• Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

Specific Responsibilities

• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Company’s Operating Procedures.

• Ensure Housekeeping department is compliant with all Company and Brand Housekeeping standards, policies, procedures, and guidelines.

• Maximize profitability by contributing to, supporting, and implementing business strategies.

• Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction with cleanliness and condition.

• Collaborate with the management team to fulfill Company and Franchise Preventative Maintenance Programs

• Fully understand and be able to perform all duties of Guest Room Attendants, Laundry Attendants, House Persons, and Rooms Inspectors

• Hire, train, motivate and coach team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.

• Directly manage all onboarding and training for new housekeeping associates per company standards.

• Ensure all Housekeeping associates are trained on emergency and security procedures and policies.

• Monitor and evaluate associate time keeping including Housekeeping associate scheduling, reviewing punches, approving weekly time sheets and daily labor monitoring to Company’s labor standards.

• Provide continuous feedback and/or recognition to all direct reports.

• Ensure all Brand scores are meeting and/or exceeding Company’s minimum standards.

• Ensure quality of product is maintained per Company’s minimum standards.

• Ensure high level guest and associate experience is maintained per Company’s standards.

• Be proficient on the use of the property management system for housekeeping functions.

• Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction at all points of contact.

• Conduct guest room inspections to drive exceptional quality and guest satisfaction.

• Report and submit maintenance work orders for all guest rooms and public spaces into electronic maintenance tracking system.

• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.

• Maintain appropriate PAR levels of supplies and tools for department by conducting weekly inventory.

• Review hotel communications logs daily

• Respond in a prompt and courteous manner to all guest questions, concerns, or requests.

• Take ownership and responsibility for guests concerns on behalf of the hotel, even outside of your own department.

• Active member of the Company Culture Committee.

• Other tasks, projects and duties when needed, as assigned by the Assistant General Manager/General Manager

Optimum Attributes:

• Willing to take responsibility and accountability for the team.

• Strong attention to detail & ability to multitask.

• Epitomize professionalism.

• Determined and motivated to meet and exceed expectations.

• Reliable, responsible, and dependable

• Highly developed verbal and written communication skills

• Motivating team player

• Active & attentive listener

• Open with praise; discreet with criticism.

• Emphatic and tolerant

• Consistent and influential

• Rational, prudent, and practical