Executive Casino Host

Summary:

Responsible for identifying, developing and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business.

Job Duties:

• Discretionary ability to extend complimentary services in accordance with specific casino guidelines for levels of play.
• Resolve miscellaneous customer complaints, referring to the appropriate supervisor when necessary.
• Act as a resource to customers, by maintaining a working knowledge of the company's facilities and initiatives and advising customers.
• Establish personal relationships with players providing assistance as required.
• Actively telemarkets to players to maximize their gaming potential.
• Responsible for creating incremental trips and increased gaming revenue in coded patrons.
• Assists with making arrangements for club members in regard to reservations for dinner, hotel accommodations, etc.
• Promotes the success of the player club and marketing programs by explaining and advocating to customers.
• Records information on customers and updates computer files as needed.
• Assist the slot and table games department with identifying new players and building and maintaining relationships with existing customers.
• Promote positive customer relations.
• Compiles customer feedback and informs management of findings on a regular basis.
• Handles difficult guests and situations in a calm, timely and professional manner.
• Maintain the highest level of confidentiality.
• Has discretionary authority to extend complimentary slot play or match play.
• Responsible for maintaining a consistent attendance record.
• Assist in other duties and project as assigned.
• Complies with all casino rules and regulations.

Qualifications:

• High school diploma or general education degree (GED).
• Two years of customer service. Knowledge of database and player rating software required.
• Excellent communication skills, both written and oral.
• Friendly, outgoing personality required.
• Available to work flexible shifts, weekends and holidays.
• Ability to work in a noisy and smoky environment.
• Ability to obtain and maintain all necessary licensing.
  

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