Job Summary

• Directly assists the veterinarian in the examination room to provide excellent customer service to our clients and their pets through utilizing electronic medical record keeping, assists in telephonic communication and on-on-one oral communication.  Team with technical and customer service staff members to assure that all medical, surgical cases, and client relations to meet MAH standards of excellence.

General Accountabilities    

• Provide quality client communication through accurate use of electronic medical record keeping, building treatment plans, and learn fundamentals of the estimate, patient discharge and different advanced AVImark functions.
• Cross training of all customer service needs – reception and technician duties, etc.
• Establish a trust between MAH and our clients
• Maintain the established service, safety, and housekeeping standards.
• Learn effective communication skills with clients and outside contacts
• Conduct self as a professional to all employees
• Performs nurse’s assistant duties – EMR responsibilities, entering & posting treatments, and charges, filling medications, completing home discharge instructions, etc.
• Maintains accurate EMR records, builds a SOAP, and effectively communicates the doctor’s findings, impressions, and orders into the record on the same day performed.
• Support and set as an example hospital protocols and MAH Standards
• Comply with safety standards within OSHA regulations.
• Attend and commit to and complete the ERA Training Program

Qualifications

• Prerequisites are:  Minimum of two (2) years customer service experience required with a minimum of six months experience in a veterinary setting.
• Completion of MLS ERA Training program and/or extensive experience in a veterinary technical setting.
• Required High School Diploma or GED

Competencies

• Prioritizes and plans work activities; Uses time efficiently
• Problem Solving – Works well in group problem solving situations
• Oral Communication – speaks clearly; Listens and gets clarification when necessary
• Witten Communication – writes clearly and concisely; Edits work
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
• Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.

Physical Demands

• Occasionally required to sit
• Frequently required to stand and walk
• Required to use hands to finger, handle, or feel – finger dexterity and hand coordination required
• Specific vision abilities required are:  close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust or focus
• Occasionally required to reach with hands and arms
• Frequently required to talk or hear
• Occasionally required to bend, lift, or climb
• Often required to lift light weights (less than 25 pounds)
• Occasionally required to lift moderate weights (25-40 pounds)
• Infrequently required to lift, with assistance, weight 50 pounds or above

 Work Environment:

• Exposure to moving mechanical parts
• Exposure to fumes or airborne particles
• Exposure to toxic or caustic chemicals
• Possible risk of electrical shock
• Possible risk of radiation
• The noise level in the work environment is usually loud with large amount of background noise