Enviornmental Services Supervisor - AVALA Hospital - Full-Time - RH336
AVALA_18281
Covington, LA
Summary
Demonstrates leadership by providing an optimal environment for patient care, safety, service and value. Supervises the day-to-day operations of the department and ensures a consistently high level of cleanliness and aesthetics to patients, visitors and staff.
Essential Duties and Responsibilities
- Supervises and leads Environmental Services team to maintain assigned areas in a clean aseptic manner.
- Assigns personnel, equipment and supplies in an efficient and effective manner so that maximum utilization of resources is attained in carrying out housekeeping operations maintaining the highest standard of cleanliness while promoting a cooperative effort of those involved in accomplishing these activities.
- Responds immediately to defects, deficiencies and/or customer complaints and follows thorough in-service recovery, service resolution and follow up.
- Coordinates, schedules and conducts employee training and/or development with management to meet established performance standards, teamwork and customer service criteria.
- Trains new hires and ensures safety procedures are followed.
Core Competencies
Action Orientation - Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions.
Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.
Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation.
Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability.
Customer Orientation - Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs.
Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others.
Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals.
Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams.
Professional Requirements
- Meets dress code standards and adheres to policies.
- Completes annual education requirements.
- Maintains regulatory requirements.
- Maintains patient confidentiality at all times.
- Reports to work on time and as scheduled, completes work within designated time.
- Wears identification while on duty, uses computerized punch time system correctly.
- Completes in-services and returns in a timely fashion.
- Attends annual review and department in-services, as scheduled.
- Attends staff meetings annually, reads and returns all monthly staff meeting minutes.
- Represents the organization in a positive and professional manner.
- Actively participates in performance improvement and continuous quality improvement (CQI) activities.
- Complies with all organizational policies regarding ethical business practices.
- Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department.
- Promotes professional growth of subordinates by sharing knowledge and/or directing them to sources if information appropriate to given situation. Utilizes journals, books, etc. to learn and/or improve new techniques and equipment.
- Assists other staff members in performing any duty that enhances the delivery of patient care.
Regulatory Requirements
- High school diploma or equivalent.
Skills
- Ability to communicate effectively in English, both verbally and in writing.
- Basic computer knowledge.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires repetitive motions, standing, walking, bending, kneeling and stooping all day. The employee must frequently lift or move items weighing up to 50 pounds.