Event Operations Manager
Event Operations Manager
Job Description
Purpose
The Event Operations Manager reports to the Director of Sales and Catering and is responsible for managing events at the facility; ensuring guest satisfaction through delivery of a high level of service.
Responsibilities & Accountability
Planning
- Formulates service plans and timelines for events.
- Ensures training programs are regularly implemented and measured.
Implementation
- Regularly inspects grounds, reporting maintenance and landscaping needs.
- Regularly inspects event facilities, reporting maintenance needs.
- Conducts cash handling procedures, including cash outs, end of day reporting and drawer reconciliation.
- Supervises all Front of House (FOH) event staff.
- Maintains an open line of communication with client during event.
- Communicates with kitchen staff to ensure seamless service and production.
- Attends Banquet Event Order (BEO) meetings.
- Ensures events are properly set up and that staff is prepared and organized prior to start time listed on BEO.
- Meets with event staff for a pre-meal to discuss timeline and execution, prior to each event.
- Collaborates with set up crew, ensuring furniture and equipment align with established floor plans.
- Assigns tables and organizes plated selections.
- Inspects and details place settings, including linen, glassware, silverware and condiments; ensuring proper placement, cleanliness and overall appearance.
- Oversees clearing, cleanup and trash removal.
- Ensures proper cleaning and storage of all supplies and equipment after each event.
- Assists event staff, as needed.
Administrative
- Inputs event information in appropriate software.
- Manages, hires, trains, coaches and disciplines event service staff, as needed.
- Coordinates with staff from all departments to ensure event request are successfully delivered.
- Schedules FOH event staff.
- Conducts performance reviews and provides counsel, as needed.
- Meets with other managers and department directors to maximize efficiency and guest satisfaction.
- Ensures all necessary invoices are submitted to Marina Bay Management.
- Prepares daily event summaries, as needed.
Position Requirements
- Bachelor's degree in hospitality management, hotel management, sales or other related field preferred.
- Prior experience in event operations, preferably in a management or supervisory role.
- Strong Food and Beverage (F&B) knowledge.
- Organization and attention to detail, with the ability to multitask in a fast-paced environment.
- Ability to plan and meet deadlines.
- Ability to manage expectations by anticipating and preparing for guest needs.
- Strong written, verbal and interpersonal communication skills.
- Strong leadership skills with the ability to prioritize tasks and instruct staff.
- Flexibility; working varying shifts including evenings, weekends and holidays, as needed.
- Professional appearance and guest-focused attitude.
- Proficiency in the use of computers for word processing, data entry, email and other basic administrative functions, with the ability to learn to use any software which may be used at the facility, including various Point of Sale (POS) systems.
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