Bar & Guest Experience Manager - Moxy Charlotte

Moxy isn’t your typical hotel — it’s a stylish, playful, and social experience designed for the next-gen traveler. At Moxy, our crew does it all: check guests in, shake up cocktails, and create unforgettable stays with bold personality and warm hospitality.

We are looking for an Bar & Guest Experience Manager that is involved in all facets of property management, with heavy oversight of the Front Desk and F&B Operations.  

Responsibilities

·         Serve as the manager on duty for all hotel operations during evening hours, acting as the primary point of contact for guests, team members, and any escalated situations

·         Oversee Bar Moxy floor operations, ensuring service standards, pace, and guest experience are consistently executed

·         Partner with the front desk team to ensure seamless guest arrivals, departures, and any overnight needs are handled with urgency and care

·         Monitor and manage labor and operational decisions within established guidelines

·         Coach and hold accountable hourly team members in real time, providing feedback that reinforces standards without disrupting the guest experience

·         Conduct pre-shift meetings and ensure the team is prepared, informed, and energized before each service

·         Complete nightly manager logs and communicate relevant updates to hotel leadership

·         Respond to and resolve guest concerns promptly, following up to ensure satisfaction

·         Maintain a visible, approachable presence on the floor throughout the shift rather than operating from the back of house

Qualifications

• 2+ years in a high-volume bar or restaurant environment, preferably in a hotel or lifestyle/boutique brand
• Experience managing or leading a team, including scheduling and performance conversations
• Comfort operating at or near the front desk, handling guest escalations, check-ins, or lobby presence during peak hours
• Strong floor presence during service, not a back-office operator
• Availability to work nights, weekends, and peak periods consistently
• Basic PMS familiarity is a plus, not a requirement
• TIPS/ServSafe certified or willing to obtain
• Must have a valid driver’s license.
• Must be fluent in English.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts