Entry Level Product Support

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe.  With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

Position Description

Entry Level Product Support (not IT role)

• User / Group administration
• Creating users, vehicles, routes
• Assigning User Roles and Permissions
• Setting users inactive

Basic System Administration 

• Coordinate meetings with support team and users experiencing issues. Log resolutions/results.
• Configuration changes under direction of senior staff
• Updating of Production Cost Values as required
•  Other administration as assigned
• Investigate / make notes and escalate product questions or issues sent to shared email.

Troubleshooting

• login / passwords and permissions problems
• General User Access issues (tablet)
• Investigate and resolve user problem
• Develop knowledge of Waste and Recycling business and operations

Project Tasks

• Assist with data entry of customers/sites/services/routing
• Assist with data entry and manual contract related reporting  (support Contract administrators)
• Assist with Customer / Site / Service / Routing evaluations, corrections, and improvement
• On Site administrative support for new launches in Ontario

Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and become part of the environmental solution? If so, apply now!  We appreciate all applicants who apply however only those who are qualified, will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Please visit our careers page to see more job opportunities.