Electronic Banking & Payment Manager

Electronic Banking & Payment Manager

Responsible for the development, daily operations, and continued improvement of the Bank’s digital banking and payments products and services. This role includes oversight of the credit and debit card platforms, online and mobile banking, bill pay, and instant payment applications.

Essential Job Functions

• Responsible for electronic banking policies and procedures, ensuring compliance with regulatory standards including PCI, NACHA, FFIEC, ADA, and Reg E.
• Develops, updates, and monitors policies and procedures for all Electronic Banking processes, ensuring compliance with regulatory standards including PCI, NACHA, FFIEC, ADA, and Reg E.
• Oversees daily operations of Electronic Banking, including customer service support, operating systems, vendor management, planning, development, and marketing support.
• Processes the credit and debit card platforms: program administration, chargebacks, disputes, fraud monitoring, network relationships, and customer support.
• Works with business units to plan, design, develop, and implement goals that support the growth and profitability of digital banking and payment products.

Education and Experience

• Significant experience with deposit services, electronic banking operations, and card platform management.
• Proficiency with banking core systems (e.g., FIS Horizon XE.).

Metairie Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

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