Duty Manager / Membership, Sales & Service

Location: John W. Lindsay YMCA
Program: Membership
Position Status: Full-Time; Mon-Fri from 6am - 2:30pm
Compensation: $16.50–$18.00 per hour

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and across the province, meeting the most urgent needs of our communities through mental health supports, accessible childcare, support for an increasing immigrant population, safe spaces for youth to grow and lead, assistance navigating a precarious labour market, wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When people know someone is in their corner, with unconditional support, they realize they can do more than they thought possible. Your support, expertise, and leadership help people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

About the Role

This dual role combines the responsibilities of Duty Manager and Membership, Sales & Service. Reporting to the Membership Coordinator, the role focuses on delivering a high-quality member experience while actively engaging members and guests in YMCA services.

As the acting Manager on Duty, you play a key leadership role in daily operations, supporting staff, responding to member concerns, and ensuring a safe, welcoming, and inclusive environment that supports healthy lifestyles and strengthens our community.

In this role, you will:

• Provide introductions and information to members on YMCA programs that support individual wellness goals and community engagement
• Deliver front-line support to new and existing members, including memberships, financial assistance applications, program registrations, orientations, facility tours, and community rentals
• Drive membership sales by meeting and exceeding individual and team targets through effective sales strategies and relationship-building
• Proactively address conflicts involving members, staff, or volunteers, mediating disputes to support respectful and positive outcomes
• Act as the Manager on Duty, responding to emergencies, member concerns, and supervising staff in the absence of the Membership Coordinator
• Support facility cleanliness and safety by conducting space audits, ensuring equipment is member-ready, and following clean culture practices
• Ensure YMCA policies, procedures, and safety protocols are followed at all times

Education and Skills Qualifications

• Minimum 2 years of experience in customer service, hospitality, member relations, and/or sales
• Previous supervisory or leadership experience
• Strong customer service and sales skills with the ability to build rapport and lasting relationships
• Experience generating internal and external leads
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage time, prioritize tasks, and work independently
• Experience in fundraising or the non-profit sector is considered an asset
• Flexibility to work irregular hours, including evenings, weekends, and holidays
• Intermediate proficiency in Microsoft Office Suite

To Apply

Please apply online at https://ymcahfx.ca/workwithus/ by January 10, 2026.

Employment Requirements

All successful candidates are required to provide:

• Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check (less than 6 months old), if 18 years of age or older
• Valid First Aid and CPR certification

Background checks are reviewed on an individual basis. Offenses, if any, are considered in relation to the role and YMCA Child Safeguarding requirements and may not automatically disqualify candidates.

As Part of Your Total Compensation

• Complimentary YMCA Health & Fitness membership
• Access to Y at Home virtual fitness programming
• Discounts on YMCA childcare and camp programs
• Three (3) weeks’ vacation entitlement and paid wellness days
• Comprehensive benefits package and pension
• Complimentary wellbeing and counselling services

At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their full, authentic selves to work. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Colour, racially diverse individuals, 2SLGBTQIA+ individuals, gender-diverse people, people with disabilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans.

If you require accommodation during the hiring process, please inform us in advance so we can arrange reasonable and appropriate accommodation.