Drop-In Support Staff (Casual)

JOB SUMMARY

This position will provide direct support to community members using trauma informed and culturally safe practices. 

Essential:

• Post-secondary education in relevant social services or an equivalent relevant experience.
• Demonstrated knowledge of Cultural Awareness, Anti-Oppressive Practice, Trauma Informed best practices.
• Knowledge of community resources for homelessness, health, mental health and substance use; and harm reduction.
• Certificates in NVCI, ASIST, CPR First Aid, Mental Health First Aid; preferred.
• Experience working with HIFIS4, Housing Plus databases is an asset.

Position Duties:

• Provide direct support to community members accessing Siloam Mission’s Drop-In services (i.e. meals, entrance, clothing, volunteer clean-ups, etc.)
• Provide professional compassionate feedback and address behavioral concerns with community members
• Assist community members with their housing plans
• Respond to emergency situations that occur in the Drop-In
• Support the team in the daily clean-ups in the drop-in area
• Prepare and complete incident reports, daily logs and other required documents and reports
• Provide orientation of the Drop-In to Volunteers

Preferred:

• Ability to work with a diverse staff team and promote inclusion and cultural awareness in the workplace.
• Demonstrated understanding of the unique issues and barriers affecting those experiencing poverty and homelessness.
• Experience in responding appropriately to potentially violent situations using NVCI.
• Ability to work within a harm reduction framework.
• Knowledge of Housing First Principles and housing resources.
• Excellent critical thinking and problem-solving skills.
• Excellent written and oral communication skills.
• Ability to communicate appropriate professional boundaries.
• MS Office and data entry skills.

Additional:

• Work requires standing, and walking over extended periods of time.
• May be required to lift up to 50 lbs occasionally.
• Overtime may be offered when necessary. 
• Hazardous conditions could include potential violent outbursts from community members toward staff or other community members.