Donation Services Coordinator I- Work On Weekend (Region 4: Shreveport Area)

Job Title: Donation Services Coordinator I- WOW- (Work On Weekend) 

Department: Hospital Services 

Reports to: Director of Hospital Services 

Exemption: Non-Exempt 

Date Revised: May 2024

Position Summary 

The Donation Services Coordinator (DSC I) WOW (Work on Weekend) will ensure timely on-site response, assessment, and evaluation of potential organ donors, as well as communicating with hospital staff to maintain opportunity for donation. The DSC I- WOW will be responsible for proactive rounding and early identification of donor referral potential. 

Essential Functions 

• Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery processes, and procedures, including but not limited to LOPA’s aftercare family support services
• Maintains an understanding of LOPA’s clinical triggers and referral criteria. Is able to educate hospital staff on the importance of a timely referral.
• Responds to referrals, as defined in LOPA policy and procedure
• Accesses hospital electronic medical records to review pertinent medical history and clinical course to establish and validate patient suitability for organ donation
• Effectively communicate with the appropriate hospital staff, in an acute care setting, regarding the current status of a potential donor, their family’s understanding of prognosis, and the current plan of care. (Donation Assessment Huddle)
• Effectively communicates pertinent and time sensitive referral information with appropriate LOPA staff
• Is able to identify early family support triggers, when GOC or BD exams are planned and notifies appropriate LOPA staff in a timely manner
• Is a resource to assigned hospitals for all needs related to organ and tissue donation, maintains a consistent present in assigned hospitals as required and needed, building and strengthening relationships while addressing any needs
• Accesses the donor registry and prints the registry form when applicable.
• May supports donor family throughout flag raising, honor walks, and/or DCD OR with family present
• Support onsite rounding and remote organ referral rounding/follow up when regional ORC is managing an active donor case
• Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions, including but not limited to donor families. 

Job Role Expectations 

• Adheres to all current LOPA policies
• Maintains effective communication with essential departments within the agency: Quality, HR, Education, Development, Finance and Community.
• Attends required department meetings, educational opportunities and other relevant meetings.
• Completes all Q-Pulse and Traincaster assignments as required.
• Maintains usability of all designated EMR access regardless of usage needs.
• Participates in hospital staff and community education.
• Participates in at least one community event per year.

Organizational Expectations 

• Upholds LOPA core values of selfless, authentic and passionate
• Use constructive and positive communication
• Be a team player
• Hold yourself and others accountable
• Keep a positive attitude
• Be respectful of others 

Role Progression 

• Potential for DSC II with hospital assignment, once trained and competent in DSC I position 

Work Environment 

• Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
• Possible mental and visual fatigue associated with detailed work.
• This position requires travel as needed.
• This position has possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research. 

Physical Demands 

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others verbally and electronically to exchange information.
• Considerable time spent walking.
• Repeating motions that may include the wrists, hands and/or fingers.
• Use of fine motor skills.
• Doing work that requires visual acuity.
• Need for ability to hear.
• Operating motor vehicles or heavy equipment.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.
• Light work that includes moving or lifting objects up to 20 pounds.

Work Hours 

• Full time, 12 hour shifts 8am-8pm- (Shift hours may vary) - 36 worked hours a pay period- Compensation- 40 hours a week
• Weekend hours- Friday, Saturday, and Sunday with Holiday coverage based on regional needs
• Weekend program employees are required to work a minimum of 36 hours per week within the defined weekend frame, adjustments may be made due to staffing or Holiday coverage needs
• Weekend Program employees will be eligible for weekends off based on the departmental staffing needs and their years of service as outlined below.
•        1. Employees employed with less than 5 years of service will be eligible for 3 weekends off per calendar year.
•        2. Employees employed for 5 – 9 years of service will be eligible for 4 weekends off per calendar year.
•        3. Employees employed for 10 – 14 years of service will be eligible for 5 weekends off per calendar year.
•        4. Employees employed for 15 or more years of service will be eligible for 6 weekends off per calendar year.
• Employees in the weekend program may work other shifts during the week as well as Holidays not on the defined weekend hours.

Education and Experience 

• Requires strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.
• EMT-P certification or Diploma, associate or bachelor’s degree in nursing or a BS in a medically related field
• One to two years related experience and/ or training; or equivalent combination of education and experience 

Knowledge, Skills & Abilities 

• Knowledge of Microsoft Office and Google Suite
• Knowledge of medical terminology
• Ability to communicate lab values and diagnostic procedures.
• Ability to effectively present information in one-on-one and small group situations
• Excellent interpersonal and communication skills
• Ability to concentrate for long periods of time.
• Ability to deliver effective and professional verbal and written communication
• Ability to apply common sense understanding and to solve problems
• Ability to be flexible in a dynamic work environment

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