District Operations Specialist

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe.  With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

The District Operations Specialist covers Peterborough City & County, North Grenville, Brockville, Renfrew, Prescott, Napenee, and Kingston.

Job Responsibilities 

• Effectively communicate with customers (Municipal/Commercial) to schedule services and resolve service issues;
• Ensuring that accurate information is entered into Navusoft (software) on a continual basis;
• Communicating with maintenance on repairs of trucks, equipment and bins and monitor completion
• In conjunction with Route Supervisors schedule and re-route according to equipment and driver availability;
• Verifying all routes are completed via Geotab as they are completed by end of day;
• Ensuring a working daily inventory check is completed on all containers and locations are updated in Navusoft;
• Scheduling trucks for repairs as needed, make arrangements for drivers to drop-off and pickup, work with Maintenance team to complete tasks;
• Updating routes to reflect changes in customers or service requirements daily;
• File DVIR sheets as per MTO requirements; check and monitor safety and compliance issues or changes in regulations or company policy;
• Verifying disposal reports with Navusoft entries (enter if missing) on daily basis and review, ensuring disposal tickets match invoicing;
• Entering/Verifying diesel fuel volumes in Navusoft daily;
• Liaise with Customer Service and Supervisors ensuring all service complaint/requests are responded to and proper information is captured in Navusoft;
• Providing regular updates to customers on route completion progress as required;
• Checking in with drivers at the end of day collecting keys, tablets, associated paperwork;
• All other duties assigned by manager;
• This role has a salary range of $60,000 - $65,000 per year.

Qualifications

• Minimum 2 years previous experience working in a related office/administrative role supporting different locations;
• Supervisory experience an asset;
• Experience and knowledge of the waste management or transportation industry an asset;
• Dispatch experience would be an asset;
• Experience with data entry and the generation of reports;
• Ability to perform under tight deadlines;
• Experience providing customer service and the ability to act with diplomacy and professionalism;
• Strong computer skills, especially with Microsoft applications;
• Ability to multi-task and shift priorities as necessary;
• A friendly personality combined with a “roll-up your sleeves and get it done attitude”!

Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and become part of the environmental solution? If so, apply now!  We appreciate all applicants who apply however only those who are qualified, will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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