Dispensary Server - One Plant

Position Title:            Server

Reports To:                Retail Management

Position Summary:  

One Plant is creating an educational and inviting atmosphere, where patients and customers can comfortably learn about cannabis and purchase cannabis products at the same time.  This position requires a motivated and detail-oriented candidate to provide the highest levels of customer service in a licensed retail cannabis dispensary.  You will be the first point of contact for customers in the retail space and will educate our customers on product offerings, handle cash transactions, assist with inventory management, comply with State regulations, maintain facility cleanliness, and any other duties assigned by management.  This job operates in a professional retail store environment. This position regularly requires a flex schedule, long hours, nights, weekend work, and holiday availability.

Essential Duties and Responsibilities:

• Welcome and greet customers as they enter the store.
• Offer help and provide best-in-class customer service.
• Answer customer questions and concerns.
• Attend to the unique and individual shopping needs of each customer.
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Adhere to all company-wide policies, process, procedures, and requirements
• Maintain a clean, sanitary, and organized work environment.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures. Model best-in-class service experience that consistently exceeds our customer’s expectations.
• Comply with company cash handling policies, procedures, and reporting requirements.
• Accountable for accurately utilized the Point of Sale system.
• Help organize back-stock and perform inventory counts.
• Organize and replenish stock on the sales floor and ensure the presence of the store is well maintained.
• Comply with all HR policies.
• Cleaning; any time away from your register and you’re not restocking make sure the store is always tidy, well-merchandised, and properly stocked.
• Report anything unusual, or any major incidents, to management.
• Work as a team to achieve sales goals.
• Other duties as assigned by the management team.

Required Qualifications:

• Applicants must be 21+ years of age
• Regular attendance
• High School Diploma or GED equivalent required
• Must be willing to work all shifts, weekends, and Holidays
• Computer literate; familiarity using POS systems
• One or more years of experience in retail sales or customer service preferred
• Must have reliable transportation
• Excellent interpersonal, verbal, and written communication skills
• Best-in-class customer service skills
• Working knowledge of cannabis and cannabis goods available for retail sale.
• Understanding Local, State, and Federal laws and regulations
• Strong attention to detail and must have a team-player mentality
• Ability to deal with problems and resolve them in an efficient and professional manner
• Bilingual in English/Spanish preferred

Job Types:

• Full-time, Part-time

Benefits:

• Employee discount

Schedule:

• Day shift
• Night Shift
• Holidays
• Weekends

Supplemental Pay:

• Tips

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• One location

Hours per week:

• 15-30
• 30-39

Pay frequency:

• Every other week

Paid Training:

• Yes

Management:

• General Manager 

       Employees working per shift:

• 4 - 8

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place
• Equal Employment Opportunity Policy

One Plant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of

any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history

or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any

other characteristics protected by federal, state, or local laws.