Director of Housekeeping
About the role
PBS Facility Service is seeking an experienced and results-driven Director of Housekeeping to oversee and manage all housekeeping operations within a nursing home setting. This role ensures the cleanliness, safety, and overall quality of the facility, directly contributing to the well-being of residents, staff, and visitors. The Director of Housekeeping will lead the housekeeping team, maintain compliance with infection-control standards, manage departmental budgets, and uphold PBS Facility Service’s commitment to excellence in healthcare facility management.
What you will do
Leadership and Supervision
· Supervise all housekeeping staff to ensure cleanliness and safety across multiple sites.
· Participate in the recruitment, hiring, training, evaluation, and discipline of housekeeping personnel.
· Develop work schedules, assign tasks to staff, and monitor performance to meet facility standards.
· Provide individual guidance and motivation to employees to foster a culture of excellence and accountability.
Site Assessment and Setup
· Assess the housekeeping needs of multiple locations to ensure consistent and high-quality standards.
· Plan and implement housekeeping operations at new sites, including staffing, equipment, and supply requirements.
· Establish protocols and processes to achieve operational excellence at all managed sites.
Operations Management
· Conduct regular inspections of resident rooms, common areas, and facility grounds to ensure cleanliness and compliance with infection-control procedures.
· Plan, coordinate, and oversee housekeeping projects and special cleaning assignments.
· Assign equipment to staff and monitor its use, ensuring that all equipment is clean and in working condition at all times.
· Assist housekeeping staff with tasks when necessary to meet operational demands.
· Oversee systems and infrastructure supporting laundry services, ensuring they meet operational needs.
· Maintain laundry equipment and ensure proper environmental conditions for safe and effective operations.
· Monitor laundry services to ensure compliance with infection control standards and health regulations.
Safety and Compliance
· Maintain high standards of cleanliness and safety throughout the facility in compliance with infection-control regulations.
· Ensure that all cleaning processes align with established health and safety protocols.
· Respond to resident and visitor complaints promptly, addressing any housekeeping-related concerns effectively.
·
Administrative Duties
· Order and maintain inventory of cleaning supplies and equipment.
· Develop and manage the departmental budget, monitor expenses, and identify cost-saving opportunities.
· Process work orders, approve employee timesheets, and generate departmental reports.
Collaboration and Communication
· Report items in need of repair or maintenance to appropriate personnel and ensure timely resolutions.
· Attend and participate in departmental meetings, training sessions, and professional development courses.
· Communicate effectively with residents, families, and staff to foster a positive environment.
What it takes to be successful
· High school diploma or equivalent required; further education in hospitality or management is a plus.
· Proven leadership experience in housekeeping and environmental management, in a healthcare or long-term care setting.
· Ability to oversee and manage housekeeping operations across multiple sites.
· Expertise in assessing and setting up housekeeping operations at new facilities.
· Strong work ethic, drive for quality and customer service, and problem-solving skills.
· Excellent written and oral communication skills, with the ability to handle complaints and resolve conflicts.
· Strong administrative and organizational skills, with the ability to prioritize and manage multiple responsibilities.
· Ability to function effectively under stressful conditions and maintain composure.