Director of Front Office

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, horseback riding, river rafting, skiing and snowboarding, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Director of Front Office. 

PRINCIPLE RESONSIBILITIES AND POSITION PURPOSE:

Directs and organizes the Front Office, Valet, Transportation and Concierge operations. Provides supervision and professional development for Front Office, Valet, Transportation and Concierge management team. Inform and communicate with the team as well as maintain high standards of service and cleanliness to maximize profits. 

MAIN DUTIES AND RESPONSIBILITIES

• Plan and direct the functions of administration and planning of the Rooms department to meet the daily needs of operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various rooms departments.
• Implement effective controls of rooms labor costs among all sub departments and monitor the Front Office budget to ensure efficient operation keeping expenditures within budget limitations including achieving budgeted revenue and labor expenses. 
• Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of service and financial performance.
• Maximize Front Office department profitability.
• Regularly review and evaluate the degree of guest satisfaction of the individual departments to recommend new operating policies whenever a change in demand, guest dissatisfaction, or a change in competitive environment is required. 
• Investigate and resolve service complaints.
• Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchasing specifications, job descriptions, etc.
• Ensure compliance of all policies and procedures.
• Hire, train, supervise, develop, discipline, and counsel all management employees according to policies and procedures.
• Attends executive level meetings to obtain and disseminate pertinent information.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• Prepare moderately complex calculations for financial reporting.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Supervisor skills.
• Ability to deal effectively with employees, vendors, contractors, etc.
• Ability to coordinate and cooperate with other departments regarding Front Office services and activities.
• Ability to access and accurately input information into a computer using a moderately complex computer system.
• Extensive knowledge of hotel operations.
• Excellent communication skills both verbal and written.
• Ability to work in teams and independently.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Perform other duties and responsibilities as assigned by the General Manager.
• Remains calm and alert, especially during emergencies and/or heavy hotel activity, and resolves complications.
• Operates various office machines.
• Participates in and maintains active in community relations.
• Participates in hotel activities and attends meetings requested.
• Assimilate into The Averill Hospitality CORE culture through understanding, supporting, and participating in all elements of CORE. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards which may be established by Averill Hospitality from time to time, is essential to the successful performance of this position. 
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

QUALIFICATION STANDARDS

EDUCATION

• High school diploma or equivalent required.
• 4-year college degree preferred.

EXPERIENCE/LICENSES OR CERTIFICATES

• 1-2 years prior guest service experience is preferred.
• Prior hospitality experience preferred.
• 1-2 years prior supervisory or management experience preferred.
• CPR Certification and/or First Aid Training preferred. 

The Director of Front Office position is expected to normally keep a 5 day a week schedule, 40 hours per week can be expected however it can be more depending on the business needs. 

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full-time, year round employment, competitive compensation, and a full benefits package, including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake. 

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.